our applications is very easy! First, download
the application and then using an unzipping application (we
of PKZip (tm) will not work correctly), un-zip the file to a temporary
directory on your hard-drive. Now, from the Windows "Start"
select "Run..." and browse to the directory where the
was unzipped and run the "setup.exe" file. During the
process, "setup.exe" may request that your computer be re-booted to
system files on your computer. Simply re-boot your machine
do I register the software?
customers need to select the license type they wish to purchase from
our "Contact / Register" page link button located on the left. Simply click on the link corresponding to the license you wish to purchase. Our
software is ordered / registered
Engineering Software's affiliate RegSoft.com.
To register an application now, follow
What is a registration number?
registration number is a unique, 8-digit serial code number
generated by the application (Example: 12345678-MP) when it
first installed on a users' machine. This number is provided
the user when purchasing / registering an application. G&P Engineering Software
needs this number to generate an unlocking code for the software
What is a username?
username can be anything you wish it to be. Normally, it is the
name of the user (John Doe, My Name, etc). We take the
username and the 8-digit registration number / serial code (example:
12345678-XX) and generate the unlock code from these.
The help file with application XXXXXX does not work with Windows Vista or Windows 7...what is the solution?
the help files do work with Windows Vista and 7. Microsoft choose not
to include the help file reader (WinHlp32.exe) with the newer operating systems.
Windows Vista and 7 users may wish to install the help file reader located:
Link for Windows Vista
Link for Windows 7
This will restore the functionality of all programs that use the Windows Help system.
am having display problems with application XXXXXX...what is the
Windows Control Panel/Display settings to make sure your computer is
correctly to operate the application. The
displays were designed to appear properly on Windows
systems when the Xpixel/Ypixel ratio is 1.33, a minimum screen
of 800x600, and "Small Fonts" selected from the Control
Tab/Advanced Button as follows:
supported by PhysProps or PipeDrop. Too much data to display,
incorrectly when the font size (from the "Control Panel/Display
is set to "Small Fonts." However, our applications will
in this mode if the font size is set at "Large Fonts."
XXXXXX will not install or register correctly...what is the solution?
Windows 2000/NT/XP problem. Make sure you, the user, are
logged in to
with "Administrator" privileges so that a full and complete
of the applications can take place. When registering, the user
must be given temporary "Administrator" privileges to complete the
for users outside the USA) The data displayed by application
is clearly incorrect...are there errors in the programming?
on the computer running the application are most likely incorrectly set.
control panel, click on the "Regional Settings" icon and then the
tab. Note what the settings are for the "Decimal symbol" and
"Digit grouping symbol." Now click on the "Currency"
what the settings are for the "Decimal symbol" and the "Digit grouping
for displaying numbers and currency MUST be the same (consistent) or
display incorrect data.
for users outside the USA) I am receiving an "Error 13" at
What is the solution?
is a "Variable
type mis-match error" and occasionally occurs during start-up of an
for users running under all Win 9X/NT/ME/2000/XP systems and
language "Regional Settings." The problem has been found to
by taking the following steps:
the application using the Windows control panel "Add/Remove Programs"
Windows "Regional Settings" to Language = English, Country/Region =
"Regional Settings" decimal symbol and digit grouping symbol
Windows "Regional Settings" Language and Country/Region settings to
The "Unlock Code" supplied will not unlock the application or is
...OR... A specific function
What is the solution?
Make sure that you are logged in with "Administrator"
privileges when completing the registration process. After the
registration process is completed, the user may be logged in on any
type of account to use the application.
that you have entered the "Unlock Code" and "User Name" issued
to you EXACTLY as they appear in the e-mail from G&P
leading or trailing spaces). Note that numeric zero's (0) and the
capital letter "O" look almost identical, but are quite different than
what the software reads.
3. Make sure the registration number submitted (12345678-XX) is exactly what your application is displaying.
Make sure that the "Key.dat" file from the registration e-mail has been
copied into the folder/directory where the application has been
installed. The file must be named "Key.dat" and not key.dat,
KEY.dat or any other combination of uppercase/lowercase characters.
that the application you have installed/registering was downloaded from
Engineering Software's website.
from other locations are frequently outdated or may be older versions.
there were no installation error messages when the particular
was installed. No software application will
if there were installation errors. Un-install the application
the Windows "Control Panel," download a "fresh" installation
file from our website, and re-install the application. Our
applications are large and require a reasonably "clean" phone line and
web-hosting connection to download. A transmission error
downloading process was most likely the cause of the problem.
am a registered user of an earlier version of software. How
upgrade to the most recent version?
control panel, click on the "Add/Remove" software icon. Use
Windows' utility to remove the old version of the software.
install the newer version as if you were a new user. The key
issued to you will work for the new version of software only if the
is of the same major version. Example: You may
from version 1.3 to 1.5 (or higher), but not from a version 1.X to 2.X
I cannot access fluid
physical properties from PipeDrop. How
do I do this?
properties, G&P Engineering Software's application
must be installed and registered. Also note that from within PipeDrop,
application must be "told" the location of the PhysProps
database as detailed in the on-line help file. In summary:
a. PipeDrop running.
b. Navigate to File --> Locate Data Base.
c. In the new window, simply navigate to the folder where the PhysProps "database.mdb" file is located and select it.