Installing
our applications is very easy! First, download
the application and then using an unzipping application (we
strongly
suggest WinZip(tm)...some
versions
of PKZip (tm) will not work correctly), un-zip the file to a temporary
directory on your hard-drive. Now, from the Windows "Start"
menu,
select "Run..." and browse to the directory where the
application
was unzipped and run the "setup.exe" file. During the
installation
process, "setup.exe" may request that your computer be re-booted to
update
system files on your computer. Simply re-boot your machine
and
re-run
"setup.exe."
How
do I register the software?
First,
customers need to select the license type they wish to purchase from
our "Contact / Register" page link button located on the left. Simply click on the link corresponding to the license you wish to purchase. Our
software is ordered / registered
through G&P
Engineering Software's affiliate RegSoft.com.
To register an application now, follow
the link
here.
What is a registration number?
The
registration number is a unique, 8-digit serial code number
generated by the application (Example: 12345678-MP) when it
is
first installed on a users' machine. This number is provided
by
the user when purchasing / registering an application. G&P Engineering Software
needs this number to generate an unlocking code for the software
purchased.
What is a username?
The
username can be anything you wish it to be. Normally, it is the
name of the user (John Doe, My Name, etc). We take the
username and the 8-digit registration number / serial code (example:
12345678-XX) and generate the unlock code from these.
The help file with application XXXXXX does not work with Windows Vista or Windows 7...what is the solution?
Actually,
the help files do work with Windows Vista and 7. Microsoft choose not
to include the help file reader (WinHlp32.exe) with the newer operating systems.
Windows Vista and 7 users may wish to install the help file reader located:
Link for Windows Vista
Link for Windows 7
This will restore the functionality of all programs that use the Windows Help system.
I
am having display problems with application XXXXXX...what is the
solution?
Please
check the
Windows Control Panel/Display settings to make sure your computer is
setup
correctly to operate the application. The
displays were designed to appear properly on Windows
9X/NT/ME/2000/XP
systems when the Xpixel/Ypixel ratio is 1.33, a minimum screen
resolution
of 800x600, and "Small Fonts" selected from the Control
Panel/Display/Settings
Tab/Advanced Button as follows:
640x480:
Not
supported by PhysProps or PipeDrop. Too much data to display,
not
enough screenspace.
800x600:
Displays
correctly.
1024x768:
Displays
correctly.
1152x864:
Displays
correctly.
1280x1024:
Displays
incorrectly when the font size (from the "Control Panel/Display
Properties")
is set to "Small Fonts." However, our applications will
display
correctly
in this mode if the font size is set at "Large Fonts."
Application
XXXXXX will not install or register correctly...what is the solution?
This is
usually a
Windows 2000/NT/XP problem. Make sure you, the user, are
logged in to
the
computer
with "Administrator" privileges so that a full and complete
installation
of the applications can take place. When registering, the user
must be given temporary "Administrator" privileges to complete the
registration process.
(Usually
for users outside the USA) The data displayed by application
XXXXXX
is clearly incorrect...are there errors in the programming?
The
Windows settings
on the computer running the application are most likely incorrectly set.
From the
Windows
control panel, click on the "Regional Settings" icon and then the
"Number"
tab. Note what the settings are for the "Decimal symbol" and
the
"Digit grouping symbol." Now click on the "Currency"
tab.
Note
what the settings are for the "Decimal symbol" and the "Digit grouping
symbol."
The
symbols used
for displaying numbers and currency MUST be the same (consistent) or
the
software will
display incorrect data.
(Usually
for users outside the USA) I am receiving an "Error 13" at
start-up...
What is the solution?
Error 13
is a "Variable
type mis-match error" and occasionally occurs during start-up of an
application
for users running under all Win 9X/NT/ME/2000/XP systems and
certain
language "Regional Settings." The problem has been found to
be
solved
by taking the following steps:
1.
Uninstall
the application using the Windows control panel "Add/Remove Programs"
icon.
2.
Reset the
Windows "Regional Settings" to Language = English, Country/Region =
United
States.
3.
Reset the
"Regional Settings" decimal symbol and digit grouping symbol
consistently
as above.
4.
Re-boot
your computer.
5.
Reinstall/register
your application.
6.
Reset the
Windows "Regional Settings" Language and Country/Region settings to
your
desired settings.
The "Unlock Code" supplied will not unlock the application or is
incorrect
...OR... A specific function
will not
work.
What is the solution?
1.
Make sure that you are logged in with "Administrator"
privileges when completing the registration process. After the
registration process is completed, the user may be logged in on any
type of account to use the application.
2.
Make sure
that you have entered the "Unlock Code" and "User Name" issued
to you EXACTLY as they appear in the e-mail from G&P
Engineering
Software (no
leading or trailing spaces). Note that numeric zero's (0) and the
capital letter "O" look almost identical, but are quite different than
what the software reads.
3. Make sure the registration number submitted (12345678-XX) is exactly what your application is displaying.
4.
Make sure that the "Key.dat" file from the registration e-mail has been
copied into the folder/directory where the application has been
installed. The file must be named "Key.dat" and not key.dat,
KEY.dat or any other combination of uppercase/lowercase characters.
5.
Make sure
that the application you have installed/registering was downloaded from
G&P
Engineering Software's website.
Application files
downloaded
from other locations are frequently outdated or may be older versions.
6.
Be sure
there were no installation error messages when the particular
application
was installed. No software application will
function
correctly
if there were installation errors. Un-install the application
using
the Windows "Control Panel," download a "fresh" installation
"zip"
file from our website, and re-install the application. Our
software
applications are large and require a reasonably "clean" phone line and
web-hosting connection to download. A transmission error
during
the
downloading process was most likely the cause of the problem.
I
am a registered user of an earlier version of software. How
do I
upgrade to the most recent version?
From the
Windows
control panel, click on the "Add/Remove" software icon. Use
this
Windows' utility to remove the old version of the software.
Now
simply
install the newer version as if you were a new user. The key
code(s)
issued to you will work for the new version of software only if the
upgrade
is of the same major version. Example: You may
upgrade
freely
from version 1.3 to 1.5 (or higher), but not from a version 1.X to 2.X
I cannot access fluid
physical properties from PipeDrop. How
do I do this?
To access
fluid physical
properties, G&P Engineering Software's application
PhysProps
must be installed and registered. Also note that from within PipeDrop,
the
application must be "told" the location of the PhysProps
database as detailed in the on-line help file. In summary:
a. PipeDrop running.
b. Navigate to File --> Locate Data Base.
c. In the new window, simply navigate to the folder where the PhysProps "database.mdb" file is located and select it.
